Privacy Policy | Prime Laboratories

Unlock Clarity on Our Privacy Practices – Prime Laboratories Policy

Welcome to the Privacy Policy of Prime Laboratories (“we,” “us,” or “our”). As a family-owned dietary supplement manufacturer based in Arvada, Colorado, since 2015, we are committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website (prime-laboratories.com), request quotes, or interact with our services, including no-MOQ co-packing, custom formulations, and private label manufacturing. By using our site or services, you agree to this policy. We comply with applicable laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) where relevant. If you do not agree, please do not use our services. We may update this policy—check the “Last Updated” date for changes.

Information We Collect

We collect information to provide and improve our supplement manufacturing services. Categories include:

  • Personal Identifiers: Name, email address, phone number, mailing address (e.g., when requesting a quote or newsletter signup).
  • Commercial Information: Order details, product preferences, payment info (processed securely via third-party providers like Stripe— we don’t store full card details).
  • Internet/Activity Data: IP address, browser type, device info, pages visited, time spent, referring sites (via cookies, pixels, or Google Analytics).
  • Geolocation Data: Approximate location from IP (for tailored content, not precise tracking).
  • Inferences: Derived from interactions (e.g., supplement interests for personalized recommendations).

We collect this from you directly (forms, emails), automatically (cookies), or third parties (analytics tools). For the past 12 months, we’ve collected the above for business purposes like quotes and marketing.

How We Use Your Information

Your data helps us operate efficiently and serve you better:

  • Service Delivery: Process quotes, fulfill orders, provide co-packing/custom services, and respond to inquiries.
  • Communication: Send updates, newsletters, or promotional offers about our no-MOQ manufacturing (opt-out anytime).
  • Improvement: Analyze usage to enhance our site, products, and marketing (e.g., via aggregated data).
  • Compliance & Security: Detect fraud, ensure GMP standards, and meet legal obligations.
  • Marketing: Tailor ads (e.g., via Google Ads remarketing—opt-out via browser settings).

We use data only for these purposes or as disclosed at collection. No sale of personal information under CCPA definitions.

Security of Your Information

We use reasonable administrative, technical, and physical measures to protect data (e.g., encryption, firewalls, access controls). However, no system is 100% secure—no guarantee against breaches. Report suspected incidents to [email protected]. Limit sensitive info shared via unsecure channels.

Your Privacy Rights

Depending on location (e.g., CCPA for California residents, GDPR for EU):

  • Access/Know: Request details on collected data, sources, uses, sharing (twice per year free).
  • Deletion: Ask to delete your data (exceptions for legal/compliance needs).
  • Correction: Update inaccurate info.
  • Opt-Out: From marketing (unsubscribe links) or data sales (none occur). For cookies, use browser settings or our consent tool.
  • Non-Discrimination: No penalties for exercising rights.
  • GDPR-Specific: Object to processing, restrict it, data portability, withdraw consent. Lodge complaints with authorities.

Submit requests via [email protected] or (720) 620-6316. Verify identity (e.g., via email confirmation). Response within 45 days (CCPA) or 1 month (GDPR), extendable if complex. Authorized agents need proof.

Children’s Privacy

Our services are not for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If aware, we delete it. Parents: Contact us if your child provided data.

Third-Party Links and Services

Our site may link to third parties (e.g., payment processors). We aren’t responsible for their privacy practices—review theirs. We use Google Analytics (opt-out via browser add-on).

Changes to This Privacy Policy

We update for legal/operational reasons. Changes posted here with revised date. Continued use means acceptance. Check periodically. Significant changes notified via email/site notice.

Contact Us

Questions? Contact:

Contact Us

Last Updated: February 4th, 2026